The Analysis of Customer Satisfaction of Chengdu ReadKing Advertising Decoration Engineering Co., Ltd

Customer satisfaction is one of the important factors affecting organizational performance. There are five dimensions to investigate customer satisfaction which are tangible, reliability, responsiveness, assurance, and empathy. Chengdu ReadKing Advertising Decoration Engineering Co., Ltd. was selected as an example to analyze the situation of the five dimensions of customer satisfaction. The purpose of the study is to analyze the customer satisfaction and evaluate the current situation of customer service in 2021. The sample size is randomly 100 customers from Chengdu ReadKing Advertising Decoration Engineering Co., Ltd. A mixed research method combining quantitative and qualitative research was adopted. The descriptive analysis and Multiple Linear Regression were applied with the interview as the quantitative and the qualitative analyses. The result shows that assurance, responsiveness, and empathy are the significant variables which influenced the customer satisfaction. The strongest influence toward the satisfaction is assurance following by responsiveness and empathy respectively.

Accounting for ‘ESG' under Disruptions: A Systematic Literature Network Analysis

Corporations and small/medium enterprises (SMEs) are subject to a variety of external and internal pressures that often lead to changes in their corporate governance structures and accounting/reporting systems. The environment in which these organizations are collocated has undergone a deep process of change, due to the COVID-19 pandemic, climate change, the blockchain, and the energy industry crisis. Business activities represent a critical and a vital component of human existence across the globe—one that is not restricted to a financial standpoint—and their impact on societal, environmental and animal conditions is now undisputed. However, these activities are frequently coupled with allegations of their being the actual causes of those disruptions and collapses that persist in escaping the scrutiny of international governments. For the effective delivery of sustainable business activities, the concepts of governance and accountability are crucial, and the future of the inhabitants of planet Earth is arguably dependent on the ability of corporations (through their entire value chain) to govern themselves well and to demonstrate accountability to their many stakeholders. This should be achieved through the adoption of good governance standards which are well accepted, and that are globally harmonised with ‘Environmental, Social and Governance' (ESG) reporting tools that are able to strategically assess and evaluate risk exposure and provide forward-looking information. In this critical context, few studies have actually examined these issues thoroughly, and, because the findings of those studies have been contradictory, there is still no definitive understanding of the causes of weak accounting and reporting tools for ESG dynamics under conditions of disruption. A systematic literature network analysis (SLNA) is used in this study to examine the evolution of the ESG reporting research domain based on existing relationships (e.g., aggregation, cross-citations and isolation) among authors contributing to the field. The findings demonstrate the current state of the art, disclosing interesting and timely future research directions. Furthermore, this study employs a novel approach known as SLNA to conduct the analyses, confirming its efficacy as a tool for dynamic analysis also within the field of sustainability accounting research.

Research agenda on turnaround strategies beyond systemic disruptions

PurposeSince the Great Financial Crisis (GFC), the shocks are getting deeper and deeper on the economy, sectors and companies. In these years, turnaround strategies have evolved and contribute to improving the agility and audacity of managers. This article studies the change in the research agenda and in the academic discourse as systemic disruptions become widespread and provides evidence on collaboration networks and publication opportunities.Design/methodology/approachThis research uses a comparative bibliometric analysis to understand the changes in the academic debate as of 2008. The core collection of Web of Science (WoS) is used and 198 articles on turnaround strategies published in journals indexed in Journal Citation Reports® (JCR) – Social Sciences Citation Index (SSCI) in areas like business, management, economics and finance during 1965–2022.FindingsThis research reveals an important intertemporal evolution between periods, both in the collaborative networks of researchers and in the journals that dominate the impact discourse. In addition, it provides evidence of the change in academic discourse, through the evolution of the topics of interest after the GFC. The results suggest publication opportunities around gaps not yet closed by the academic literature.Practical implicationsThis article allows researchers to be guided in identifying gaps that have not yet been closed. In addition, this research has important managerial implications, since it guides and advises journal editors on new emerging issues.Originality/valueThis document offers a global vision on the subject of study and an understanding of the development of the discourse of the academy.

Corporate Governance Research in Asian Countries: A Bibliometric and Content Analysis (2001–2021)

Corporate failure suggests that weak corporate governance leads to frail institutions and exposes them to severe crises. Asian countries have faced financial crises in three different periods, most recently due to the COVID-19 pandemic. A crisis will trigger structural changes in corporate governance to enable firms to either respond to, or prevent, the reoccurrence of potentially similar events. The characteristic of corporate governance practice in Asian countries are also unique due to some institutional and informal factors. These will alter direction and future trend of research in corporate governance in Asian region. The objective of this study is to utilize a bibliometric analysis which focuses on research trends and themes, and citations (with additional inclusive visualization) and perform in-depth content analysis to trace the evolution and identify knowledge of corporate governance in Asian countries from 2001 to 2021. Following bibliometric analysis, a sample of 656 articles on corporate governance in Asian countries has been extracted and analyzed from the Scopus database. The results indicate that there is a growing of interest in corporate governance in Asian countries from 2001 to 2021. Eight major themes have been recognized: corporate governance, corporate social responsibility and financial performance, corporate strategy and performance, agency theory, corporate sustainability, audit and agency problems, firm size, and business ethics. Major findings, shortcomings, and directions for future research are also discussed in this study. In general, most cited articles related to corporate governance theme explain the importance of corporate governance in companies with the focus on preventing financial fraud, impact on earnings management, and cost of equity capital in the market and reporting methods.

A Meta-Methods Analysis of Academics' Challenges Affecting Research Productivity During COVID-19: Insights from a South African University

The purpose of this research study was to examine challenges experienced by academics at Stellenbosch University that hinder their research productivity during the COVID-19 pandemic, involving 248 academics who completed an online questionnaire. A qualitative analysis of open-ended responses revealed five themes that characterized the extent that the COVID-19 pandemic impacted these academics ' research productivity: Online Teaching, Increase in Research Productivity, No Difference to Research Productivity, Reduced Research Productivity, and No Research Productivity. A mixed methods analysis revealed that only 25% of academics were not adversely affected by online teaching in terms of research productivity. Two thirds of the academics experienced either a reduction in productivity or reported no research productivity at all. Compared to academics who reported an increase in productivity, academics who reported undertaking no research productivity at all tended to be women, not to hold a professor position, not to have a doctorate degree, to have less experience as academics, to have access at home to a tablet, but not to have access at home to cellphone data.

Kazuo Ishiguro and the Service Economy

In her article, "Kazuo Ishiguro and the Service Economy,” Kate Montague argues that Kazuo Ishiguro's novels enact a poetics of work for the present moment—not just at the level of narrative but also in the kind of language used to describe the service economies his characters are doomed to inhabit. In his best-known novels, a clinical, bureaucratic, and even glorifying lexicon of "donations,” "completions,” "substitutions,” and "lifting” is betrayed by the reality of work grounded in horror. In Ishiguro's worlds, which are very much our own, the out-sourcing of reproductive and domestic labor is enabled by a larger system in which state technologies as well as linguistic forms mark certain bodies as readily exploitable and disposable. Looking comparatively between dystopian literary form and recent critical work on the service and care industries, the article shows how the tension between a euphemistic language of service and a social logic of mass death speaks to our own moment and to a crisis of care that, after years of austerity and now a global pandemic, defines the present.

COVID-19 Vaccine Global Information Management Through Bibliometrics

Vaccination is nowadays the most used option to stem the covid-19 pandemic. The global impact of the pandemic has triggered an unprecedented frenzy for research axis related to COVID-19 vaccine. Since 2019, the volume of publications related to COVID-19 vaccines has swollen significantly. In this very dynamic context, it can be difficult to quickly access the state and orientations of the researches. Thus, the goal of this paper is to provide a quick, fast comprehensive science mapping of these researches through an information management bibliometric approach. We extracted 8 246 publications (up to July 08th 2021) related to COVID-19 and vaccination from a world-leading publisher-independent global citation database (Scopus). The Bibliometrix package was then used to perform a bibliometric review of all these documents. The most important connections between the main themes, publications, authors, institutions, countries, collaborations, and journals are being highlighted. Main implications for the Information System along with some future research directions are also presented.

SUSTAINABLE DEVELOPMENT GOALS - SDGS IN THE CONTEXT OF COVID-19 PANDEMIC IN COOPERATIVES

Objective: To analyze the Cooperatives' actions regarding the SDGs in the context of COVID-19 Pandemic. Theoretical framework: For a better understanding of the research theme in question, the themes Agenda 2030, Sustainable Development Goals (SDGs) and Cooperativism will be briefly grounded. Method: The study consisted of a descriptive and quantitative research, with the application of an online questionnaire, via Google Forms, answered from November 2021 to February 2022 by 16 representatives of the Cooperatives. Data were analyzed using descriptive statistics and content analysis. Results and conclusion: The results pointed to the maintenance of partnerships with other companies/cooperatives and changes in the production chain;increase in actions related to the employees' health, and reduction of funding for actions or projects and development of new products/services;low commitment of cooperatives in relation to the SDGs;male predominance in leadership positions, except in the health sector;importance of acting in the market applying cooperative's principles and values, complying with legislation;making partnerships and listening to the society demands. Research implications: contributes to the understanding of what cooperatives consider important, in addition to drawing the attention of cooperatives to actively participate in achieving the SDGs goals. Originality/value: contributes towards linking the SDGs to the Cooperatives, with their principles and values, highlighting their importance for the population and the region where they operate, identifying the actions carried out by them regarding the SDGs in times of the COVID-19 pandemic, after all, the SDGs must be worked on by governments, organizations and the population together.Alternate :Objetivo: Analisar as ações das Cooperativas em relação aos ODS no contexto da Pandemia do COVID-19. Referencial teórico: Para melhor compreensão da temática de pesquisa em questão serão brevemente fundamentados os temas Agenda 2030, Objetivos de Desenvolvimento Sustentável (ODS) e Cooperativismo. Método: O estudo consistiu em pesquisa descritiva e quantitativa, com aplicação de questionários online, via Google Forms, respondido no período de novembro de 2021 a fevereiro de 2022 por 16 representantes das Cooperativas. Os dados foram analisados por meio da estatística descritiva e análise de conteúdo. Resultados e conclusão: Os resultados apontaram para manutenção de parcerias com outras empresas/cooperativas e mudanças na cadeia produtiva;aumento em relação às ações relacionadas à saúde dos colaboradores, e redução de financiamentos de ações ou projetos e desenvolvimento de novos produtos/serviços;baixo comprometimento das cooperativas em relação aos ODS;predominância do sexo masculino em cargos de liderança, exceto no ramo da saúde;importância de atuar no mercado aplicando os princípios e valores cooperativistas, cumprindo com a legislação;fazendo parcerias e ouvindo as reivindicações da sociedade. Implicações da pesquisa: contribui para o entendimento do que as cooperativas consideram importante, além de chamar a atenção das cooperativas no sentido de participarem ativamente para o cumprimento das metas dos ODS. Originalidade/valor: contribui no sentido de vincular os ODS às Cooperativas, com seus princípios e valores, destacando a importância das mesmas para a população e a região aonde atuam, identificando as ações por elas realizadas referente aos ODS em tempos de pandemia COVID-19, afinal, os ODS devem ser trabalhados pelos governos, organizações e população em conjunto.

Gender and conservation science: Men continue to out‐publish women at the world's largest environmental conservation non‐profit organization

The biodiversity and climate crises require diverse solutions, yet peer reviewed literature is dominated by men from the Global North. The Nature Conservancy (TNC), as one of the world's largest conservation non‐profit organizations, provides a case study to better understand how women publish relative to men in conservation science. By examining all papers from Web of Science with at least one TNC author (1968–2019), we found that women at TNC are underrepresented: only 36% of authors were women, just 31% of all first authorships were women, and 24% of last authorships were women. Women in the Global South were the least represented group, making up less than 2% of all TNC authorships. By comparison seven individual men in the Global North comprised 9% of all TNC authorships. Encouragingly, the total number of women publishing at TNC has improved over the decades;however, the proportion of women to men remains below gender parity, and the proportion of women from Global South remains consistently below 3%. These results align with overall trends in conservation and science, and we provide recommendations for the global conservation science community on how to address this enduring and significant issue in publishing.

Sustainability in hospitality and tourism: a review of key research topics from 1994 to 2020

Purpose>The purpose of this study is to examine the scientific research related to sustainability in hospitality and tourism from 1994 to 2020 by conducting bibliometric and science mapping analyses and to discuss the implications for prospective research opportunities.Design/methodology/approach>Keyword co-occurrences with 2,980 published papers collected from the Web of Science (Social Science Citation Index and Emerging Sources Citation Index) were used for the bibliometric-based analysis. The authors use SciMAT software which offers relevant outputs, such as research themes and graphical outputs (strategic diagrams, cluster networks and science mapping representing the temporal evolution of the themes).Findings>The findings show that biodiversity conservation, sustainable attitudes, climate change, protected areas, satisfaction and environmental management were the focal motor-themes in the studied periods. Additionally, four areas for future investigation are identified and discussed: sustainable behavior and environmental sustainability;consumption, demand and economic growth;tourism development and strategies;and rural tourism, poverty, ethics and education.Research limitations/implications>This analysis shows insightful results processing a high number of published documents. However, the authors recommend further research focused on qualitative literature review for each critical topic.Originality/value>The authors are unaware of analogous, completed and recent work about sustainability in hospitality and tourism. The authors believe this article is of great value to academics and practitioners because it synthesizes and disseminates the research topic while providing an outstanding basis for identifying research opportunities.

Quantitative Analysis Of The Research Publications On Palaeontology Literature: A Scientometric Study

The study analyses the Scientometric analysis of the Quantitation techniques on the Publications trend has been measured in the field of Palaeontology based on the Scopus data for the period of study between 2005 and 2019. The topmost productive year was 2019 with 998 records (8.28%). Similarly the least productive year was 2005 with 371 records (3.08%). The publications, from 2005 to 2012 (8 years) 45.82% publications were found;whereas from 1913 to 2019 (7 years) 54.18% publications were found. The maximum number of citations in the year 2011 comprises 24683 citations and the minimum number of citations is 3115 in 2019. The maximum number of citations per paper is 39.28 in 2006. The highest exponential growth rate was found to be 1.23 in the year 2010 with 909 publications. The highest AGR was found in the year 2010 (23) followed by the year 2007 (21.83). The maximum RGR value is found to be 0.79 in the year 2006 and the minimum value is found to be 0.08 in the year 2018. Here the correlation coefficient of these two variables is 0.96. The highest CC 0.61 is reported in the year 2019. The overall CC =0.53 which is far from 0. The highest MCC 0.61 has been reported in the year 2019. The lowest MCC 0.40 has been reported in the year in 2006. The overall MCC is 0.53. The journal titled "Journal of Vertebrate Palaeontology" occupied the first position with 1494 publications. The second most productive journal was " PLoS ONE " with 471 publications.

Bibliometric Review on Corporate Social Responsibility of the Food Industry

Corporate social responsibility (CSR) in the food industry has received increasing attention in recent years. Many scholars have paid attention to case studies and other empirical analyses in this field, but there is no systematic or scientific literature review. The purpose of this study is to quantitatively evaluate the knowledge structure, research hotspots, and development history in CSR in the food industry. After searching, screening, and commenting, 498 articles were left for citation analysis, co-citation analysis, and co-word analysis. The main findings of the research are as follows: (1) The overall development status of the research in the field. The analysis of the three fields that constitute the knowledge structure. (2) Research in this field has become a hot spot, but the research is rather scattered, and the scholars and experts do not have a special research core. (3) The keywords’ cluster results in 9 clustering tags, which are further grouped into 7 groups. The research of the scholars focuses on the food supply chain, consumer perception, and social media communication. (4) The research topics in this field focus on environmental responsibility, nutrition and health, and food safety. The research results show that future research should be more in-depth and reflect the new characteristics of the Internet, digitalization, and big data.

Introduction to the Special Issue on Exceptional Canadian Contributions to Research in Depression

Major Depressive Disorder is a highly prevalent, recurrent, and debilitating condition, affecting more than 264 million individuals worldwide. Canadian researchers have made significant contributions to the scientific understanding and treatment of depression. For example, Canada ranks first in the world on the number of articles published on depression (and second on papers determined to be Highly Cited in Field) when considering the proportion of researchers in each country. Canadian psychologists have played a critical role in advancing our knowledge of the epidemiology, vulnerability, treatment, and prevention of depression. This special issue presents a series of state-of-the-art empirical reviews that highlight many of the important contributions-covering cognitive vulnerability, perfectionism, epidemiology, cognitive behavioral therapy (CBT), mindfulness, and emotion-focused therapy-that Canadian psychologists have made to our understanding of depression. Some of the key themes from these reviews are summarized in this editorial. Aside from featuring outstanding scholarship, this special issue also serves as a tribute honoring the monumental contributions that many Canadian psychologists have made and as a catalyst to inspire next generation of depression researchers in Canada.Alternate :La dépression majeure (aussi appelée « dépression clinique ») est un trouble très répandu, périodique et débilitant qui touche plus de 264 millions d'individus de par le monde. Les chercheurs et les chercheures du Canada ont grandement contribué aux connaissances scientifiques sur la dépression et sur ses traitements. Par exemple, le Canada est au premier rang dans le monde pour le nombre d'articles publiés sur la dépression (et au deuxième rang parmi les plus cités dans le domaine) lorsqu'on tient compte de la proportion de chercheurs dans chaque pays. Les psychologues canadiens ont joué un rôle déterminant dans l'avancement des connaissances sur l'épidémiologie, la vulnérabilité, le traitement et la prévention de la dépression. Ce numéro spécial présente des revues de haut niveau qui mettent en relief plusieurs des importantes contributions - concernant la vulnérabilité cognitive, le perfectionnisme, l'épidémiologie, la thérapie cognitivo-comportementale (TCC), la pleine conscience, la thérapie centrée sur les émotions - faites par les psychologues canadiens pour améliorer notre compréhension de la dépression. Certains des principaux thèmes de ces revues sont présentés sommairement dans cet éditorial. En plus de mettre en relief certains des chercheurs remarquables, cette livraison spéciale sert aussi d'hommage à plusieurs psychologues canadiens aux contributions monumentales qui ont, en outre, été des sources d'inspiration pour la prochaine génération de chercheurs au pays sur la dépression.

Resilience in the management and business research field: a bibliometric analysis

El objetivo de este estudio es analizar la producción científica reciente sobre resiliencia y las principales contribuciones al avance de la investigación del tema en el área de gestión y negocios. Fue realizado un análisis bibliométrico en la base Web of Science / Social Sciences Citation Index -desde el inicio de 2014 hasta mayo de 2021 - mediante recuentos de citas e historiografía de HistCite;y acoplamiento bibliográfico y cartografía de VOSviewer (visualización de similitudes). Se identificó un conjunto de 637 artículos publicados en 114 revistas y escritos por 1607 autores afiliados a 821 instituciones de 63 países. Los resultados aportan también nuevas informaciones sobre las revistas y los artículos más influyentes de los últimos años. El análisis permitió generar un mapa de la literatura emergente, señalar temas asociados y caminos para futuras investigaciones sobre resiliencia en el área de gestión y negocios.Alternate :The purpose of this study is to map the recent scientific literature on resilience and analyses the most substantial contributions to the advancement of studies in the business and management research field. A bibliometric analysis from the Web of Science / Social Sciences Citation Index database - covering the period 2014 until May 2021 - was carried out. Bibliometric techniques and tools were applied, such as co-citation counts and historiography generated by HistCite™, and bibliographic coupling and cartography from VOSviewer (visualization of similarities). As result, 637 articles were identified, which were published in 114 journals and written by 1607 authors affiliated to 821 institutions from 63 countries. This study provides new information not previously reviewed, for example, most influential journals and articles in recent years. The analysis allowed elaborating a map that provides clues for future studies on resilience in the business and management research field.

COVID-19 Vaccine Global Information Management Through Bibliometrics

Vaccination is nowadays the most used option to stem the covid-19 pandemic. The global impact of the pandemic has triggered an unprecedented frenzy for research axis related to COVID-19 vaccine. Since 2019, the volume of publications related to COVID-19 vaccines has swollen significantly. In this very dynamic context, it can be difficult to quickly access the state and orientations of the researches. Thus, the goal of this paper is to provide a quick, fast comprehensive science mapping of these researches through an information management bibliometric approach. We extracted 8 246 publications (up to July 08th 2021) related to COVID-19 and vaccination from a world-leading publisher-independent global citation database (Scopus). The Bibliometrix package was then used to perform a bibliometric review of all these documents. The most important connections between the main themes, publications, authors, institutions, countries, collaborations, and journals are being highlighted. Main implications for the Information System along with some future research directions are also presented.

What Do We Know and What Do We Need to Know about COVID-19’s Implications on Business Economics? From Bibliometric Analysis to a Conceptual Framework

This paper presents a bibliometric analysis of COVID-19-related research in business economics. The current status of research on economic management in COVID-19 is shown through descriptive statistics. The corresponding knowledge maps are obtained based on keyword clustering analysis, and research topics of interest to Chinese and foreign readers are identified. This paper finds that the impact of COVID-19 on business economics is mainly manifested in six major themes, namely COVID-19 and crisis management, COVID-19 and supply chain, COVID-19 and digitalization, COVID-19 and economic development, COVID-19 and organizational management, and COVID-19 and sustainable development. Based on these research foundations, this paper proposes a research framework for economic management under the influence of COVID-19. It describes the current research status, research directions, and future topics of six key research themes from macro, meso, and micro perspectives, to provide a knowledge base for research and practice in the field of economic management in the post-pandemic era.

A STEP CLOSER TO UNDERSTANDING RESEARCH TRENDS IN THE FIELD OF DIGITAL INCLUSION OF PERSONS WITH DISABILITIES IN HIGHER EDUCATION: A SYSTEMATIC LITERATURE REVIEW

Higher education institutions have a strong potential to encourage society to make significant changes, preparing individuals for active and responsible participation in society. As one of the tasks of the higher education system is to take an active role in overcoming the challenges that affect certain parts of society, especially vulnerable groups, it should be able to provide equal opportunities for all students. Digital competences in education are crucial today, so the question arises as to whether sufficient investment is being made into research in this field. The aim of this paper is to offer a systematic literature review that focuses on two types of research currently conducted in the field of digital inclusion in education: (i) use and adaptation of digital educational tools for students with disabilities and (ii) digital competences of teachers. For the purposes of the research, the method of content analysis of recent scientific papers was used. The search analysis was conducted from March to April 2022, while the search of papers in Scopus and Web of Science databases was limited to the period from 2019 to 2022. Terms used in the search were as following: digital competencies, disabilities, higher education. This review includes an analysis of existing concepts of digital inclusion of persons with disabilities in the higher education process as well as proposed methods for assessing digital competencies of teachers in higher education and pursues three objectives: (i) to describe the concepts of digital inclusion, (ii) to provide an overview of trends and (iii) to identify challenges in assessing the digital competences of teachers in higher education related to digital inclusion. Through consideration of these goals, this paper presents an innovative approach to research in this field and emphasizes the need to conduct similar research to promote the development of higher education.

A Bibliographic Survey on Detection of COVID-19 Patients using various sensors in the field of IOT

Due to a pandemic situation arising from the past few decades and the covid -19 patients are increasing at the rapid rate. Looking in the near future an IOT model is build which can be useful for people in coming years and allows rapid testing and efficient testing methodologies using various sensors such as Temperature, Respiration, RFID etc which takes various parameters. The study focuses around 412 scientific documents such as Journals, articles, book chapters and Patents in various papers. These documents are extracted from the scopus databases after querying with the keywords related to covid patients and IOT. The articles were analysed for the time period of a few months. For this model, open source tools are used where analysis is done through Node XL, Gephi and VOSviewer. The survey prominently focuses on the type of publications, Publication by Country, Based on the geographical locations, Documents by Year, By Subject Area, By Affiliation and By Author. It was observed from the sides as English was a major language which was used in publishing of the documents. Study of Journal shows the sufficient contribution of Computer Science and Technology in detecting the Covid-19 patients.

Building and Health: Mapping the Knowledge Development of Sick Building Syndrome

At present, with more and more attention paid to the impact of buildings on the health and well-being of occupants, sick building syndrome (SBS) has become a global concern. Since the introduction of SBS by the World Health Organization (WHO) in 1983, thousands of research literatures have been published in this field. This paper systematically arranges knowledge development of SBS through bibliometric analysis, exploring the most influential countries, institutions, journals and scholars, as well as the main subject categories and keywords. Main path analysis (MPA) was used to list development trajectory under inheritance relationship of SBS knowledge, including symptom analysis, risk factors of SBS and the improved impact of ventilation on SBS and productivity. Furthermore, it is an emerging research trend to propose SBS solution in the building design stage.